MGTA02H3 Lecture Notes - Lecture 6: Operations Management, Mass Production, Call Centre
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MGTA02H3 Full Course Notes
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A business can"t make sales, unless it has planned and organized: Managing the creation of goods and services, using the factors of production. A business must provide what it claims to offer. Or else -> they will never come back. Contribute to financial well-being of an organization, no products, no sales (net cashflow) (net cashflow) Planning, organizing, leading & controlling the creation of the goods & services that businesses" customers demand. Production implies canadian businesses "produce" goods rather than. In fact 80% of canadians work in "services" Services: products that are intangible, products you "experience" Provision of services needs to be planned, organised, controlled. Goods (a pen) can be made without customer. General managers are often too busy to pay attention to details. A lot of projects facing costs; time; quality constraints. Demand planning: forecast how much you need to make. Bad example -> coffee shop that runs out of coffee.
