MGTA02H3 Lecture Notes - Lecture 1: Capacity Planning, Woodworking
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MGTA02H3 Full Course Notes
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*operation process; ( building the products or delivering the services): methods and technologies used in the production of a good or service synthetic and analytic . The transformation process takes resources such as land, capital and other materials and turns them into products or services for use by consumers and/ or other businesses. Service: low & high contact services ,which requires skills. Service focuses on performance, manufacturing focuses on production. Service operations require a different set of skills, more people-focused. Service operations must deal with intagibility, customization and. Capacity to produce is a function of the size and capacity of labour machines, The amount of a good that a firm can produce under normal working conditions facilities, use of automation. For service operations: meeting average vs peak demand. Many companies perform both short-term and long-range planning. For goods production, location heavily influenced by proximity to; materials, suppliers, markets, labour.
