MGTA35H3 Lecture Notes - One Australia, Closed System

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Published on 19 Jun 2012
School
UTSC
Department
Management (MGT)
Course
MGTA35H3
Lecture5-Culture and communication
Culture: the beliefs, customs, and assumptions that determine perception and behaviour
- Gender
- Race
- Ethnicity / Language
- Regional / National
Origin
- Social / Occupational
Group
- Income / Economic Class
- Religion / Sect
- Age / Education
- Sexual Orientation
- Physical Ability
- Industry
- Company
- Occupation
- Cohort Group
- Department
- Region
- Working Language
- Job Level
- Salary
- Employment Status
Canadian culture? Polyglot(mix), Individualistic
Culture assumptions and expectations determine both the form and content of every business
interaction
Human System Theory ( 4 kinds of systems we can get into as human beings)
Open(O)
Synchronus (SI) X Random(R)
Closed(C)
Open system: we negotiate things, meeting; we talk about anything ex. Family meeting
Closed system: lots of rules, schedules, well-organized ex. Military
Random system: no dinner time, one eats whenever and whatever he wants ex. IT Company
Synchronous system: none of us can figure out, everyone just knows what to expected, perfect
family, comes naturally, everyone knows their job though no one knows each other ex. airline
the challenge of culture misunderstanding
High-Context
- Most information is inferred from the context of the message
- Primary purpose of communication is to form and develop relationships
- Contextual information is needed
Low-Context
- Context is less important; most information explicitly spelled out
- Primary purpose of communication is the exchange of information, facts and opinions
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Document Summary

Culture: the beliefs, customs, and assumptions that determine perception and behaviour. Culture assumptions and expectations determine both the form and content of every business. Human system theory ( 4 kinds of systems we can get into as human beings) Open system: we negotiate things, meeting; we talk about anything ex. Closed system: lots of rules, schedules, well-organized ex. Random system: no dinner time, one eats whenever and whatever he wants ex. Synchronous system: none of us can figure out, everyone just knows what to expected, perfect family, comes naturally, everyone knows their job though no one knows each other ex. airline the challenge of culture misunderstanding. Most information is inferred from the context of the message. Primary purpose of communication is to form and develop relationships. Context is less important; most information explicitly spelled out. Primary purpose of communication is the exchange of information, facts and opinions. Values, beliefs, and cultural practices determines what we are comfortable with and expect.

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