SOCA02H3 Lecture Notes - Lecture 4: Scientific Management, Mcdonaldization, George Ritzer

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Published on 15 Apr 2013
School
UTSC
Department
Sociology
Course
SOCA02H3
Professor
SOCA02 Week 4 January 31, 2013
Bureaucracy & Rationalization
- Weber
- Bureaucracy is necessary (Why?); but it also has unintended consequences
Traditional Society
- Small scale
- Traditional Authority
o Personal Loyalty
- Rule of Thumb
o If it works… you do it that way
o Plus are adaptable
Need for Organization
- Forcing Variable
o Size (Group)
- As size increases, the need for organization is required to maintain order
- Primary groups Family
o Long term
o Broad; people like you if you are a screw up
- Secondary group People you may interact with (card dealer, grocery shop and etc.)
o Usually short term
Need for Large- Scale Organization
- Pursue Specific Goals
o Services and Infrastructure
Health
Transport
- Systems at Breaking Point
o No reserve capacity
Snow Removal WE can’t have hundreds of extra trucks, we try to match to
what we need
Health Care (Hospital)
Haiti They only had one airport, during the earthquake, it was destroyed and
the planes couldn’t get there
SARS broke Toronto
Rationalization
- Purposive rational control of nature and society
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- Seek most efficient methods
o Use rational calculation
o Constant improvement
o Seek best ‘technique’
“The Check List Manifesto”
Prevents people from making certain mistakes because it is on the list
and they can follow through with it
Bureaucracy
- Division of Labour
- Hierarchy of Authority
o The highest doesn’t give out orders
o The lower you are the more “jobs” you have
- Rules and regulations
- Qualification based employment
- Impersonality
McDonaldization of Society George Ritzer
- Efficient, calculable, predictable
o Automated
o No surprises
o Fast-Track
Ambivalence to Bureaucracy
- Red tape
- Ritualism
Unintended Effects
- “Iron Cage”
- Alienation
- “Chickenshit”
o Maximum anxiety about issues of minimum importance
Departures from Efficiency
- Goal Displacement
o SOPS (Standard Operation Procedures)
“Satisfycing” solutions
o Information Cutoffs
Techniques of Behavior Control
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Document Summary

Soca02 week 4 january 31, 2013. If it works you do it that way: plus are adaptable. As size increases, the need for organization is required to maintain order. Primary groups family: long term, broad; people like you if you are a screw up. Secondary group people you may interact with (card dealer, grocery shop and etc. : usually short term. Systems at breaking point: no reserve capacity. Snow removal we can"t have hundreds of extra trucks, we try to match to what we need. Haiti they only had one airport, during the earthquake, it was destroyed and the planes couldn"t get there. Purposive rational control of nature and society. Seek most efficient methods: use rational calculation, constant improvement, seek best technique". Prevents people from making certain mistakes because it is on the list and they can follow through with it. Hierarchy of authority: the highest doesn"t give out orders, the lower you are the more jobs you have.

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