Management and Organizational Studies 2181A/B Lecture Notes - Lecture 4: Role Conflict, Presenteeism, Cognitive Distortion

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

Transactional theory of stress a theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals. Stressors: hinderance stressors stressful demands that people perceive as negatively impacting their progress toward goal attainment anxiety and anger. Small little stressors like the annoying employee in the office: challenge stressors stressful demands that people perceive as opportunities for learning, growth, and development. Work hinderance stressors: role conflict conflicting expectations that others may have of us. A nurse may have to spend time helping patients while also attending a variety of committee meetings: role ambiguity a lack of information about what needs to be done in a role. One might be confused about what they need to do and how they are being evaluated: role overload an excess of demands on an employee, preventing them from working effectively.