Management and Organizational Studies 2181A/B Lecture Notes - Lecture 7: Nonverbal Communication, Body Language, Interpersonal Communication

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Stelian Medianu

Document Summary

Communication- process by which information is exchanged between a sender and a receiver. Interpersonal communication- when sender and receiver are people. Effective communication- the right info to the right people in a timely manner. Downward communication- often directives and instructions (boss to employee) Upward communication- often ideas and suggestions (employee to boss) It guy suggests to hr coordinator an improvement in payroll system. Deficiencies in chain of command: fails to consider informal communication, message may be filtered or stopped during transmission, is slow at transmitting information. Voice- constructive expression of disagreement or concern about organizational practices, more likely to speak up if extroverted, satisfied, identify with organization, etc. I can"t attack my boss" idea, i can"t look like i"m not a team player. Mum effect- tendency to avoid communicating unfavourable news to others. Features: transmit info via word-of-mouth, but also written, notes, emails, etc. , often have several grapevine systems, can transmit organizational information and personal gossip.