Management and Organizational Studies 4410A/B Lecture Notes - Lecture 3: Income Statement, Balanced Scorecard, Grocery Store

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 4410A/B
• Professor: Raymond Leduc

Document Summary

Value amount buyers are willing to pay for what a firm provides them. Create value for buyers that exceeds costs of product. Receiving, storing, distributing inputs to the product. Material handling, warehousing, inventory control, vehicle scheduling, returns to suppliers. Just-in-time systems parts arrive hours before they"re needed: operations. Environmentally friendly manufacturing = competitive advantage: outbound logistics. Campbell"s soup continuous replenishment program: marketing/sales. Inducements used to get them to make purchases: service. Support activities add value through relationships w/primary and other support activities: general administration. Legal services add value protect intellectual property: human resource management. Supports primary activities, support activities, entire value chain. Leave firm when they reach a plateau and want new opportunities: procurement. Purchasing inputs to be used in the firm"s value chain. Microsoft provide reviews to suppliers, supplier understands expectations and improves their performance: technology development. Tech development related to product supports entire value chain. Other tech dev associated w/particular primary or support activity.