Management and Organizational Studies 4471A/B Lecture 1: Management and Organizational Studies 4471A/B Lecture : Management Control Systems

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 4471A/B
• Professor: Christina Maco

Document Summary

Lecture 1 chapter 1 (management and control) Types of mechanisms: management can use a combination of mechanisms to achieve organizational control, personnel controls, hire good people who can be relied upon to serve the firm well, hiring examples. Incentive system/performance evaluation measures (roi, ri: responsibility centres, transfer pricing, budgeting, balance scorecard, non-profit organizations, corporate governance, ethics programs. Function and benefit: purpose/function, get done what management wants done. Increased probability that the organization"s objectives will be achieved. ** if any basic control issues exists, this suggests there is an issue with the management control system. If all personnel could always be relied on to do what is best for the organization, there would be no need for a management control system. Lack of direction: employees do not know what the organization wants from them, when this lack of direction occurs, the likelihood of the desired behaviours occurring is small, communication + reinforcement.