Nursing 1170A/B Lecture Notes - Lecture 3: Eye Contact, Value Judgment, Facial Expression
9 Dec 2016
School
Department
Course
Professor
Document Summary
Critical to the nurse-client relationship (as is communication, empathy & caring) The purpose of listening is to understand. Hearing involves being there for patients, while listening involves being with patients. Hearing promotes interpersonal; contact between patient and nurse, with the emphasis on task-related activates. Listening promotes interpersonal connection between pt and nurse at a deeper level of commitment. Encompasses skills such as: reception, perception, interpretation. What do you need to know and understand: their cultural values. The listening process: reception of input, sights, sounds, smells, tastes, tactile sensations, predominantly through eyes/ears, state of readiness, tuned in or turned off, input actively perceived the received input is noticed as important, listener attaches meaning interpretation is made. Message sent does not always mean the message was received. When a nurse effectively listens, it lets the pt know that what they are saying is important and that they are being heard.
