BU121 Lecture Notes - Lecture 17: Process Manufacturing, Mass Customization, Flowchart

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14 Mar 2016
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BU121 – Lecture 17
Negotiating with Emotion
Emotions are strongly connected to making decisions
It is hard to overlook people and focus on problems
People can have negotiaphobia
People find negotiating stressful for 3 reasons:
oLack of control
oUnpredictability
oAbsence of feedback
The article – suggest you prepare – “warm up” for negotiating
oAcknowledge your concerns and recognize your hot buttons
oRecognize your counterparts are feeling emotions as well
6 step exercise to prepare emotionally so you can draw on your emotions
as a resource
Operations
New venture report requirements
Operations:
oMake or buy – outsource?
oPhysical location and layout
oCapacity and scalability
oFlow chart – visual summary of steps involved
oProjected costs
Human resources:
oStaffing requirements – skills and numbers
oProjected wages and benefits
oPlan to gain commitment – incentives and environment
Key concepts from text
3 Decisions at 3 Stages
oPlanning – starts with product design
Production types and processes
Mass production vs customization and mass customization
Conversion process – process manufacturing vs assembly
Timing – continuous vs intermittent process
Choice of location and facility layout
Considerations in location
Link between type of production, process used, and layout
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