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BU288 Lecture Notes - Organizational Citizenship Behavior, Cognitive Dissonance, Organizational Commitment

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Simon Taggar

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BU 288 (OB)
Values Attitude and Work Behavior January, 24/2013
Social Cognitive theorist: Self- Efficacy and you can master things through previous experience
Behaviorist: Reinforcement and Punishment
Amis Philosophy: Depersonalized, tear them down , and start with a new identity.
How are attitudes form? Conditions under which person attitudes may be predict?
An attitude is you emotions and feelings toward something, believes and values = Attitude.
A belief is cognitive, what you think and values are the emotions (Thinking with emotion is
Belief one thing and do something else is called: cognitive dissonance: When two sets of
cognition and perception are contradictory.
There is always perceptual bias as, everyone’s perception is different and can lead toward
having the wrong attitudes or beliefs about the environment. Attitude goes to intent and on in
tent goes to behavior. They differ in a job: If you do not situational constraints.
Change attitude by changing behavior
Cognitive Dissonance: Change the mentality by working with the people you has an incorrect
*Intention does not always lead to behavior because you sometimes have situational
constraints, however they are considered of a good prediction of behavior.
Influence on Attitude
Selective perception:
What can be done to make diversity program effective?
Positive reinforcement, reinforce the things learned at the training.
Change the culture for training to transfer.
Trainer should be perceived as credible and believable, a good model expert and bias.
Moderate degree of attitude change
No force to be voluntold, it has to be volunteer basis
Discuss pros and cons “Organizations should do everything they can to enhance the job
satisfaction and organizational commitment of their employees?
Right motivation, right cognitive ability to have a better performance at the job. Higher the
satisfaction levels the higher the performance.
Pros: Job satisfaction and commitment. And increase labour grievances.
Cons: Employees will not have good work balance and their own personal life will suffer. No
balance between the aspects of the life.
To create that environment costs a lot of money. Unethical performance.
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