BU288 Lecture Notes - Lecture 20: Tim Hortons, Westjet, Air Canada
Document Summary
Bu288 lecture #20: organizational culture and change. For next class read chapter 12 ethics. The culture iceberg the stuff we see on top and then the underlying stuff (beliefs, value, assumptions aka organizational culture) Cbc case took credit for other people"s work: sexual harassment, practical jokes, no regards for others" feelings, his role became more prominent reason why no one spoke up, communication issues, upward communication the mum effect the grapevine. Levels of organizational culture: high visibility, artifacts and physical characteristics espoused values and values-in-use basic low visibility assumptions. Artifacts: observable by-products of culture, symbols, stories rites and rituals, corporate logos, styles of dress, speech, social interaction, office layout, design, etc. technology. Culture or cultures: can an organization have several cultures, yes, different departments may have different cultures (i. e. hr vs marketing, etc. , different cultures may be based on the departmental goals. Back/on-stage areas : social order: upper class ambassadors, tour guides, ride operators, ground keepers, food workers, etc.
