BU288 Lecture Notes - Lecture 11: Reverse Engineering, Organizational Effectiveness, Customer Service
Document Summary
Not innovative, but higher quality: goals of organizations: organizations are something that someone has designed. First step is to look at the orga(cid:374)izatio(cid:374)"s (cid:373)issio(cid:374) state(cid:373)e(cid:374)t. Implications for the hr system: quality, service & innovation, they will provide employees with good training, compensations, benefits, and salaries, key market: to provide all banks, s & ls and investment firms. Contribution: with error-free financial instruments delivered in a timely fashion. Distinction: error-free means absolutely no errors; timely means a 48-hour turnaround. Implications for hr: quality & service, key market: to offer the fast food cutomer food prepared in the same high-quality manner world-(cid:449)ide, tasty m(cid:272)do(cid:374)ald"s. Instead of producing the same thing, i use the same distribution channel for a new product. Increase amount of centralization sell it cheaper than competitors. Human resources: downsize, use temporary workers, use part-time workers, no need for benefits, re-engineer, overtime, reduce management, outsource. Employee: possibly - poorly-skilled workers that can be easily replaced, routine jobs.
