BU415 Lecture Notes - Lecture 2: Freshdirect, Enterprise Resource Planning, Network Effect
Document Summary
Info systems: formal, socio (people and structure) technical (technology and process); organizational systems designed to collect, process, store and distribute information. Value to managers: understanding and appreciation of how they relate and interact with one another, need to know the appropriate business decisions given how everything interconnected. Processes: official business process, informal process. Either can work depending on the environment. People component: individual directly involved in the system (end-users and managers, needs are a critical concern in designing the system. Structure component: organization structure, design (hierarchy, reporting configuration, and relationships (culture, reward mechanisms) Unintended results can be positive or negative: need to measure to see if you need to change processes, or structure, etc. External environment: legal, competitive, trends: will influence what we need to do, first order change, third order change: transform, second order change: informate, internal the information system feeds the unique structure to go out into the environment.
