KP242 Lecture Notes - Lecture 9: Southwest Airlines
6 May 2015
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Document Summary
4 core emotional intelligence domains: self-awareness [1] Reading one"s own emotions and recognizing their impact. Having a sound sense of one"s self worth. You know where you are headed and why. Realistic grip on what our strengths and weaknesses are. Sense of where we are headed: self-management [2] Keeping disruptive emotions and impulses under control. Flexibility in adapting to change and overcoming obstacles. Drive to improve and meet personal standards of excellence. Most meaningful act of responsibility that leaders can do is control their own state of mind: social awareness [3] concerns level. Sensing the emotions of others and taking an active interest in their. Reading the decision networks and internal politics at the organizational. By being attuned to how others feel in the moment, a leader can say or do what is appropriate, whether it is to calm fears, assuage anger or join in good spirits.
