UU101 Lecture Notes - Lecture 11: Sms Language, Active Listening
19 Mar 2017
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Communication is giving, receiving, or exchanging of ideas, information, signals, or messages through appropriate media. Effective communication is being able to communicate successfully is more than simply passing on information. Pay attention to body language and tone. Active listening means that you make a conscious effort to understand the message being conveyed. Don"t: avoid writing in capital letters, as they are the equivalent to shouting, avoid sarcasm, forward emails without permission. Reply all if the response is not relevant to the entire group: use abbreviations that may not be understood. The recipient"s computer may not be compatible: use text speak (i. e. , u, b4, ur, etc. ) and always use complete sentences, send emails when you"re angry, remember that emails are permanent. Don"t write anything that you would not want held against you, or that you wouldn"t say in person. Team, hello tim, etc. : always include your name/signature at the end of your email.
