ACTG 2020 Lecture Notes - Procrastination, Customer Service
Document Summary
Strength strong communication skills, and fluent in english, cantonese, and mandarin which helps any language barriers with the client and myself. Positive attitude and good attitude at all time during work no matter if the customers a good or difficult client. Weakness ms excel skills, taking a course right now to improve my knowledge and skills in. Procrastination has been a big weakness of mine few year ago, so inorder for myself to improve, i"ve always create a list of things i would like to accomplish and deadlines. And this has not only helped me to accomplish things on time, but it has helped me to become more organized. How to deal with angry customers 4 step processes. Step 1 listen to the client and let them vent (shows that you respect them) Step 2 recap and ask for confirmation (is this what has happen, because it shows them that you"ve listen carefully to them)
