Strength Strong communication skills, and fluent in English, Cantonese, and mandarin which
helps any language barriers with the client and myself.
Positive attitude and good attitude at all time during work no matter if the customers a good
or difficult client. For example, employees at BBW deal with many customers and some are
difficult to the point where they will call and complain to the distract manager, but with our
continues positive and great manner, at the end many of these customers have voted BBW for
greatest customer service.
Weakness MS excel skills, taking a course right now to improve my knowledge and skills in
Microsoft office excel. Procrastination has been a big weakness of mine few year ago, so inorder
for myself to improve, I’ve always create a list of things I would like to accomplish and deadlines.
And this has not only helped me to accomplish things on time, but it has helped me to become
How to deal with angry customers 4 step processes
Step 1 listen to the client and let them vent (Shows that you respect them)
Step 2 Recap and ask for confirmation (is this what has happen, because it shows them that
you’ve listen carefully to them)
Step 3 Ask if there was anything else that they’ve wanted to add (this allows you to get more
information on the problem)
Step 4 Begin so