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Chapter 5-mis.docx

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York University
Administrative Studies
ADMS 2511
Hila Cohen

Chapter 5: Network Applications Search engine: Computer program that searches for specific information, by keywords, and reports the results. Metasearch engine: Type of search engine that searches several engines at once and integrates the various findings to answer queries posted by users. Portals Web‐based, personalized gateway to information and knowledge that provides relevant information from different IT systems and the Internet using advanced search and indexing techniques. Commerical (public) portals: A website that offers fairly routine content for diverse audiences; offers customization only at the user interface. Example: Lycos Canada and Sympatico Affinity Portals: Website offering a single point of entry to an entire community of people with affiliated interests. Examples: Aluminia association York University, Corporate Portals: Personalized, single point of access through a web browser to critical business information located inside and outside of an organization. Also known as enterprise portals, information portals, or enterprise information portals. Example: Dell Indursty Wide portal: Web portal serving an entire industry. Example: TruckNet Mobile Portal: A portal that aggregates and provides content and services for mobile users. Communication  Electronic email  Web-based call centres also known as customer care centres, sometimes located in foreign countries such as India or Philippines (offshoring)  Electronic chat rooms : virtual meeting place where groups of regulars come to gab, two types: web based chat program allows you send message over internet user by using web browser and using a web chat suite or there is email based (text-only) program called Internet Relay Chat (IRC)  Voice Communication Internet Telephony (voice over internet protocol (VOIP)): Communication technology where analogue voice signals are digitized, sectioned into packets, and then sent over the Internet. Examples: Skype Unified communication: Simplified and integrated forms of communications—voice, voice mail, fax, chat, e‐ mail, instant messaging, short message service, presence (location) services, and videoconferencing—on a common hardware and software platform. Collaboration Efforts by two or more entities (individuals, teams, groups, or organizations) who work together to accomplish certain tasks. Work Group: Two or more individuals who act together to perform some task. Workflow: Movement of information as it flows through the sequence of steps that make up an organization's work procedures. Virtual group (team): Group members who are in different locations and connected by means of collaboration technology. Virtual collaboration: Using digital technologies that enable organizations or individuals to collaboratively plan, design, develop, manage, and research products, services, and innovative applications. Crowdsourcing: refers to outsourcing a task to an undefined generally larger group of people in the form of an open call Example: open forum Synchronous: all team members meet at the same time Asynchronously: when team member cannot meet at the same time Collaboration Software  Microsoft SharePoint Workspace: users create workspaces, add documents, and invite other members to a workspace  Google docs: free, web-based word processor, spreadsheet, and presentation application  IBM Lotus Quickr: provides shared content with version control Electronic Teleconferencing Teleconferencing: The use of electronic communication that allows two or more people at different locations to have a simultaneous conference. Example: telephone conference call Videoconference: Form of communication where participants in one location can see participants' documents and presentations at other locations.
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