Chapter 5: Network Applications
Search engine: Computer program that searches for specific information, by keywords, and
reports the results.
Metasearch engine: Type of search engine that searches several engines at once and
integrates the various findings to answer queries posted by users.
Web‐based, personalized gateway to information and knowledge that provides relevant
information from different IT systems and the Internet using advanced search and indexing
Commerical (public) portals: A website that offers fairly routine content for diverse
audiences; offers customization only at the user interface. Example: Lycos Canada and
Affinity Portals: Website offering a single point of entry to an entire community of
people with affiliated interests. Examples: Aluminia association York University,
Corporate Portals: Personalized, single point of access through a web browser to critical
business information located inside and outside of an organization. Also known as
enterprise portals, information portals, or enterprise information portals. Example: Dell
Indursty Wide portal: Web portal serving an entire industry. Example: TruckNet
Mobile Portal: A portal that aggregates and provides content and services for mobile
Web-based call centres also known as customer care centres, sometimes located in foreign
countries such as India or Philippines (offshoring)
Electronic chat rooms : virtual meeting place where groups of regulars come to gab, two types:
web based chat program allows you send message over internet user by using web browser and
using a web chat suite or there is email based (text-only) program called Internet Relay Chat
Voice Communication Internet Telephony (voice over internet protocol (VOIP)): Communication technology
where analogue voice signals are digitized, sectioned into packets, and then sent over the
Unified communication: Simplified and integrated forms of communications—voice, voice mail, fax, chat, e‐
mail, instant messaging, short message service, presence (location) services, and videoconferencing—on a
common hardware and software platform.
Efforts by two or more entities (individuals, teams, groups, or organizations) who work together to accomplish
Two or more individuals who act together to perform some task.
Workflow: Movement of information as it flows through the sequence of steps that make up an
organization's work procedures.
Virtual group (team): Group members who are in different locations and connected by means of collaboration
Virtual collaboration: Using digital technologies that enable organizations or individuals to collaboratively
plan, design, develop, manage, and research products, services, and innovative applications.
Crowdsourcing: refers to outsourcing a task to an undefined generally larger group of people in the
form of an open call Example: open forum
Synchronous: all team members meet at the same time
Asynchronously: when team member cannot meet at the same time
Microsoft SharePoint Workspace: users create workspaces, add documents, and invite other
members to a workspace
Google docs: free, web-based word processor, spreadsheet, and presentation application
IBM Lotus Quickr: provides shared content with version control
Teleconferencing: The use of electronic communication that allows two or more people at different locations
to have a simultaneous conference. Example: telephone conference call Videoconference: Form of communication where participants in one location can see participants' documents
and presentations at other locations.