ADMS 2320 Lecture 8: ADMS 2320 Tutorial 8 Notes
30 Apr 2018
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ADMS 2320 Tutorial 8 Notes – The Psychological Contract
Introduction
• The inset Do You Have a Bad Boss?
• Some of the bad behaviour of bosses.
• A 2011 study found that how managers deal with displays of anger at work can do much
to defuse tensions.
• Co-wokes wat to see the aage take soe esposiilit fo a fellow eploee’s
anger, rather than disciplining the employee, if the manager or the working conditions
are the source of the anger.
• Some researchers have looked at this frustration in terms of a breakdown of the
psychological contract formed between employees and employers.
• An employer and employee begin to develop psychological contracts as they are first
introduced to each other in the hiring process.
• These contracts continue over time as the employer and the employee come to
udestad eah othe’s epetatios aout the aouts ad ualit of wok to e
performed and the types of rewards to be given.
• For instance, when an employee is continually asked to work late and/or be available at
all hours through pagers and email, the employee may assume that doing so will result
in greater rewards or faster promotion down the line.
• The employer may have had no such intention, and may even be thinking that the
employee should be grateful simply to have a job.
• Later, when the employee does not get expected (though never promised) rewards, he
or she is disappointed.
• Sandra Robinson, an organizational behaviour professor at the Sauder School of
Business at the University of British Columbia, and her colleagues have found that when
a psychological contract is violated (perceptually or actually), the relationship between
the employee and the employer is damaged.
• The result can be a loss of trust.
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