ADMS 2320 Lecture Notes - Lecture 3: Workplace Bullying
30 Apr 2018
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ADMS 2320 Tutorial 3 Notes – Civility Still Ruled
Introduction
• The workplace has often been seen as one of the places where civility still ruled, with
co-workers treating one another with a mixture of formality and friendliness, distance
and politeness.
• However, with downsizing, re-engineering, budget cuts, pressures for increased
productivity, autocratic work environments, and the use of part-time employees, there
has ee a irease i uiil ad aggressie orkplae ehaiours.
• What does civility in the workplace mean?
• A siple defiitio of orkplae iility is ehaiour iolig politeess ad regard for
others i the orkplae, ithi orkplae ors for respet.
• Workplae iiilities, the, ioles atig ith disregard for others i the workplace,
i iolatio of orkplae ors for respet.
• Of course, different workplaces will have different norms for what determines mutual
respect.
• For instance, in most restaurants, if the staff were rude to you when you were there for
dinner, you would be annoyed, and perhaps even complain to the manager.
• However, at The Elbow Room Café in downtown Vancouver, if customers complain they
are i a hurry, aager Patrik “aoie ight ell say, If you’re i a hurry, you should
hae goe to MDoald’s.
• Such a comeback is 341 acceptable to the diners at The Elbow Room Café, because
rudeness is its trademark.
• Most work environments are not expected to be characterized by such rudeness.
• However, this has been changing in recent years. Robert Warren, a University of
Maitoa arketig professor, otes that siple ourtesy has goe y the oard.
• Instead, we see workplaces characterized by workplace bullying, which can take the
form of repetitious verbal abuse and offensive behaviour (including gestures) by one or
more people that threaten, humiliate, or intimidate a person
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