ADMS 2320 Lecture Notes - Lecture 13: G Adventures, Westjet, Air Canada
30 Apr 2018
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ADMS 2320 Tutorial 13 Notes – Life Force
Introduction
• Culture is the soul that holds the thig together ad gies it life fore.
• Mitzerg’s ulture etaphor proides a lear iage of ho to thik aout ulture.
• Culture provides stability to an organization and gives employees a clear understanding
of the ay thigs are doe aroud here.
• Culture sets the tone for how an organization operates and how individuals within the
organization interact.
• Think of the differet ipressios you hae he a reeptioist tells you that Ms.
Detteiler ill e aailale shortly, hile at aother orgaizatio you are told that
Ea ill e ith you as soo as she gets off the phoe.
• It’s lear that i oe orgaizatio the rules are more formal than in the other.
• As we discuss organizational culture, you may want to remember that organizations
differ considerably in the cultures they adopt.
• Consider the different cultures of Calgary-based WestJet Airlines and Montreal-based
Air Canada.
• WestJet is ieed as haig a youg, spuky, a-do environment, where customers
ill hae ore fu.
• Air Canada, by contrast, is considered less helpful and friendly. One analyst even
suggested that Air Caada staff ted to ake their ustoers feel stressed y their
confrontational behaviour.
• Our discussion of culture should help you understand how these differences across
organizations occur.
• As you start to think about different organizations where you might work, you will want
to research their cultures.
• For istae, soe orgaizatios’ ultures are adired ore tha others: Wiipeg-
based Bison Transport, Calgary-based The Sovereign General Insurance Company,
Vancouver-based 1-800-GOT-JUNK.
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