CCT324H5 Chapter Notes - Chapter 10: Organizational Commitment, Starbucks, Organisation Climate
24 Mar 2018
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What is organizational culture: culture is the soul of the organization the beliefs and values, and how they are manifested. I think of the structure as the skeleton, and as the flesh and blood. Definition of organizational culture: organizational culture system of shared meaning held by members that distinguishes the organization from other organizations. 7 characteristics that capture the essence of an organization"s culture: Strong vs. weak cultures: strong culture a culture in which the core values are intensely held and widely shared, builds cohesiveness, loyalty, and organizational commitment, lowers employees" tendency to leave the organization, high behavioural control. Stories: customer stories, narratives about the organization"s founders, rule breaking, rags-to-riches successes, reductions in the workforce, relocation of employees, reactions to past mistakes, and organizational coping. Rituals: rituals repetitive sequences of activities that express and reinforce the key values of the organization; which goals are most important; which people are important and which are expendable, walmart cheer.
