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Lecture 11

ADMS 2400 Lecture Notes - Lecture 11: Organizational Culture, Jargon, Job Satisfaction

Administrative Studies
Course Code
ADMS 2400
Sabrina Deutsch Salamon

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LECTURE 11 (ADMS 2400)
Organizational Culture = shared social knowledge within an organization regarding the rules, norms,
and values that shape the attitudes and behaviours of its employees.
^Culture tells employees what the rules, norms, and values are within the organization.
^Organizational culture shapes and reinforces certain employee attitudes and behaviours by
creating a system of control over employees.
Components of Culture
Observable Artifacts = manifestations of an organization’s culture that employees can easily see or talk
^Symbols = found throughout an organization, from its corporate logo to the images it places on its
Web site to the uniforms its employees wear.
^Physical Structures = organization’s buildings and internal office designs.
^Language = jargon, slang, and slogans used within the walls of an organization.
^Stories = anecdotes, accounts, legends, and myths that are passed down from cohort to cohort
within an organization.
^Rituals = daily or weekly planned routines that occur in an organization.
^Ceremonies = formal events, generally performed in front of an audience of organizational
Espoused Values = beliefs, philosophies, and norms that a company explicitly states.
^Published documents, verbal statements made to employees by managers.
Basic Underlying Assumptions = taken-for-granted beliefs that are so ingrained that employees simply
act on them rather than questioning the validity of their behaviour in a given situation.
General Culture Types
Fragmented Culture = organizational culture type in which employees are distant and disconnected from
one another.
Mercenary Culture = organizational culture type in which employees think alike but are not friendly to
one another.
Networked Culture = organizational culture type in which employees are friendly to one another and all
think alike.
Communal Culture = organizational culture type in which employees are friendly to one another, but
everyone thinks differently and does his or her own thing.
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