ADMS 2400 Lecture Notes - Lecture 2: Information Overload

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Sabrina Deutsch Salamon

Document Summary

Adms2400 may. 16 week 2_lecture4 communication in organizations 1. The process by which information is exchanged between a sender and a receiver. Adms2400 may. 16 week 2_lecture4 communication in organizations 2. Informal communication communications that flow along social and relational ties. Rumors are messages that transmit information that is almost totally without any basis and is unverifiable. The grapevine refers to the pathways along which unofficial information travels. Adms2400 may. 16 week 2_lecture4 communication in organizations 3. Infer information from message context, rather than from content. Rely more on content rather than on context. Value written word more than oral statements. Foundation: mutual trust, joint problem solving, do not vent -- feedback is meant to be helpful. When to give: only when receiver is ready, soon after behavior occurs. What to give: focus on behavior receiver can change, give as much as receiver can handle. How to give: be descriptive (avoid blaming, imputing motives, be specific vs. general, check on understanding.