ADMS 3020 Lecture : lecture_3 notes.docx

• School: York University
• Department: Administrative Studies
• Course: ADMS 3020
• Professor: all

Document Summary

Step 1: define the problem: differentiate fact from opinion, specify underlying causes, tap everyone involved for information, state the problem explicitly, identify what standard is violated, determine whose problem it is, avoid stating the problem as a disguised solution. Step 2: generate alternative solutions: postpone evaluating alternatives, be sure all involved individuals generate alternatives, specify alternatives that are consistent with goals, specify both short and long term solutions, build on others" ideas, specify alternatives that solve the problem. Step 4: implement and follow up on the solution: implement a proper time and in the right sequence, small wins strategy, provide opportunities for feedback, engender acceptance, establish ongoing monitoring system, evaluate based on problem solution. Yes: constraints, definitional problems, solution generation problems, evaluation and selection problems, implementation and follow up problems, analytical problem solving, define problem, generate alternative solutions, evaluate and select alternatives, implement and follow up on the solution.