ADMS 3930 Lecture Notes - Lecture 14: Inventory Turnover, Batch Production, Economic Order Quantity
13 Feb 2017
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Hyu(cid:374)dai"s (cid:396)eputatio(cid:374) fo(cid:396) p(cid:396)odu(cid:272)i(cid:374)g (cid:272)a(cid:396)s of i(cid:374)fe(cid:396)io(cid:396) (cid:395)uality has hu(cid:396)t thei(cid:396) a(cid:271)ility to ge(cid:374)e(cid:396)ate revenue. A measure of performance that indicates how many inputs it takes to produce or create an output. How easy or difficult it is to fix a product. Managers often want this to improve customer satisfaction. An integrated, principle-based, organization-wide strategy for improving product and service quality. After reading the next three sections, you should be able to: explain the essentials of managing a service, describe the different kinds of manufacturing, describe why and how companies should manage inventory levels business operations. Restoring customer satisfaction to strongly dissatisfied customers. Empowering workers is one way to speed up service recovery. Benefits of empowering service workers for service recovery. Employees feel better about their jobs and themselves. Employee interaction with customers will be warm and enthusiastic. Employees are more likely to offer ideas for improving service or preventing problems. Costs of empowering service workers for service recovery.
