Chapter 01 - Operations and Supply Chain Management
OPERATIONS AND SUPPLY CHAIN MANAGEMENT
Review and Discussion Questions
1. Look at the want ads in The Wall Street Journal and evaluate the opportunities for an
OSM major with several years of experience.
The following are some examples of jobs available to OSM graduates with several years of
experience from the Wall Street Journal, January 18, 2000.
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Some additional advertisements.
2What factors account for the resurgence of interest in OSM today?
With the expanding objectives of productive and distribution systems combined with increased
applications to services and increased efficiency of Japanese producers, there is increased interest
in nuts and bolts issues.
3. Using Exhibit 1.3 as a model, describe the source-make-deliver-return relationships in the
a. An airline
Source: Aircraft manufacturer, In flight food,
Make: Major service provided at airports
Deliver: Arriving at the destinations city
Return: Resolve any issues such as lost or damaged luggage
b. An automobile manufacturer
Source: Suppliers of components and raw materials
Make: Physical facilities
Deliver: Car Dealers
Return: Warranty claims
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c. A hospital
Source: Medical supplies, cleaning services, disposal services
Make: Hospital rooms, Emergency Room, Operating Rooms
Deliver: Ambulance, Patience families driving,
Return: Billing errors, follow up visits
d. An insurance company
Source: Supplies needed for the office, Underwriters
Make: clients facilities insurance company office
Return: refund of overpayments
4. Define the service package of your college or university. What is its strongest element? Its
The categories with examples are:
Supporting facility - location, buildings, labs, parking.