HRM 3400 Lecture Notes - Lecture 21: Overnight Delivery, Transaction Processing
23 May 2018
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HRM 3400 Lecture 21 Notes – Transaction processing activities
Introduction
• Because of the importance of transaction processing, organizations expect their TPSs to
accomplish a number of specific objectives including:
• Process data generated by and about transactions
• Maintain a high degree of accuracy and integrity
• Avoid processing fraudulent transactions
• Produce timely user responses and reports
• Increase labor efficiency
• Help improve customer service and/or loyalty.
• Depending on the specific nature and goals of the organization, any of these objectives
might be more important than others.
• By meeting these objectives, TPSs can support corporate goals such as reducing costs
• Increasing productivity, quality, and customer satisfaction; and running more efficient
and effective operations.
• For example, overnight delivery companies such as FedEx expect their TPSs to increase
customer service.
• These systes ca locate a cliet’s package at ay tie—from initial pickup to final
delivery.
• This improved customer information allows companies to produce timely information
and be more responsive to customer needs and queries.
• Along with having common characteristics, all TPSs perform a common set of basic data
processing activities.
• TPSs capture and process data that describes fundamental business transactions.
• This data is used to update databases and to produce a variety of reports for people
both within and outside the enterprise.
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