HRM 3490 Lecture Notes - Lecture 3: Organizational Citizenship Behavior, Job Satisfaction, Work Motivation

• School: York University
• Department: Human Resources Management
• Course: HRM 3490
• Professor: Parbudyal Singh

Document Summary

Reward systems may have a powerful affect on behavior, but behavior we get is not always the behavior we want. Failure to produce desired behavior: reward system has no impact on behavior unrealistic goals don"t motivate behavior. Can also produce undesirable behavior, leads to negative consequences. Production of desired behavior and undesirable consequences: eg: production department minimized costs, but did so by using poo quality materials and over simplifying the product. low cooperation and high conflict among the departments. By rewarding mutually incompatible goals in a situation where interdependence is high and cooperation essential, company was guaranteeing failure. When org rewards only oen aspect of a job, other aspects are neglected. Production of reward dissatisfaction: when employee believe rewards they receive aren"t consistent with the contributions they"re making to the org, or when they believe that the reward system is unfair. = negative consequences, poor work performance, high turnover, poor customer service, etc.