ITEC 1620 Lecture Notes - Lecture 5: Flight Attendant, Barista, Organizational Commitment

• School: York University
• Department: Information Technology
• Course: ITEC 1620
• Professor: Paul Kashiyama

Document Summary

What is ob: organizational behaviour is a field of study devoted to understanding and explaining the attitudes and behaviours of individuals and groups in organizations. More simply, it focuses on why individuals and groups in organizations act the way they do. The two primary outcomes in organizational behaviour are job performance and organizational commitment. Value of the set of employee behaviour that contribute, either positively or negatively, to organizational goal accomplishment. Job performance has three dimensions: task performance, citizenship behavior, and counterproductive behavior. It includes employee behaviour that are directly involved in the transformation of organizational resources into the goods and services an organization produced. For example, job description will focus on task performance behaviours, duties and responsibilities that are pa(cid:396)t of the jo(cid:271). It"s a set of o(cid:271)ligatio(cid:374)s that a(cid:374) employee must fulfill to receive compensation. Examples of task performance include routine task performance, adaptive task performance, and creative task performance.