ITEC 4030 Lecture Notes - Lecture 10: Operations Management, Customer Service, Management Consulting
31 Aug 2017
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Document Summary
Operations management is the activity of managing resources which are devoted to the production and delivery of products and services. Marketing function communicating the products to the market. Product/service development function creating new products/services. Accounting/finance function help making economic decisions. Services customers form part of the input to, and the output from, the operation. Transformed resources (resources that are treated, transformed or converted in a process) Materials transform physical properties; change location; change possession; store. Information transform informational properties; change possession; store, change location. Customers change physical properties; store; transform location; transform physiological state; transform psychological state. Transforming resources (resources that act upon the transformed resource) The supply network flow between operations. Operation as a function the part of the organization which produces products for external users. Operation as an activity the management of the processes within any of the organization"s functions. Variation in the demand for their output (hotels)
