JOUR 651 Lecture Notes - Lecture 54: Web Analytics, Time Series
28 Feb 2020
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Document Summary
If you fix problems with the same thinking that created them, problems will arise later. Whatever problems we think we"re fixing in the moment will happen again in some form later. A typical problem a lot of organization have is backlogs or queues. This means that there in unfinished work that needs to be done. The solution to this productivity problem is a combo of: These problems have a tendency to grow not only because productivity is slacking. To solve this problem, a different level of thinking is needed to see the bigger picture. One step in the problem resolution process is logging help desk problems. The next steps are: allocating the problem for someone to fic it, analysis of the problem to look for the cause, fixing the assumed cause of the problem and seeing if the issue becomes resolves. The final step lets the customer know the problem is resolved.
