SMG IS 223 Lecture 4: Notes - Chapter 4

• School: Boston University
• Department: Information Systems
• Course: SMG IS 223
• Professor: Stephanie Watts

Document Summary

Sequence of activities for accomplishing a function. Activities are tasks within a business process: ex/ booking a flight online is a business process which includes several activities. First you must enter dates, times, and number of passengers to search for available flights. Once available flights are presented, the next activity is to select from the alternatives. Once these are selected, you will need to enter passenger information. Another activity will be to make seating assignments and/or enter baggage requirements. When this is completed, yet another a(cid:272)ti(cid:448)it(cid:455) is to (cid:272)o(cid:374)fir(cid:373) (cid:455)our details a(cid:374)d e(cid:374)ter pa(cid:455)(cid:373)e(cid:374)t i(cid:374)for(cid:373)atio(cid:374). Fi(cid:374)all(cid:455), (cid:455)ou"ll receive a confirmation of the flight details which you can print or save to a file. As you can see, this seemingly simple process involves multiple activities or task. Identify process for change: global standard for documentation, steps, a(cid:374)al(cid:455)ze e(cid:454)isti(cid:374)g pro(cid:272)ess (cid:894)(cid:862)as is(cid:863)(cid:895, desig(cid:374) (cid:374)e(cid:449) pro(cid:272)ess (cid:894)(cid:862)to (cid:271)e(cid:863)(cid:895, continuous measurement.