PSY 034 Lecture Notes - Lecture 18: Job Satisfaction, Role Conflict, Absenteeism
27 Jul 2016
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Document Summary
The psychological and physical reaction to certain life events or situations. Type a (react badly to stress) vs. Neuroticism, people who are high to neuroticism are more likely to react negatively to stress, more likely to panic. Gender, ethnicity, race studies results are conflicting. Minorities suffer more from stress, minorities can be transgender, people with disabilities etc. Amount of stress you have experienced throughout life seems to affect how well you will handle stress. Security and structure of which is known. Changes that are forced and/or no control. Role conflict: extent to which an employee"s role and expected role same. Role ambiguity: extent to which an employee"s role and expected role are unclear. Role overload: extent to which an employee is able to handle the assigned tasks. Person/organization fit: extent to which an employee"s role personality, values, attitudes, match those of the organization. Noise: not all noise is the same. National institute for occupational safety and health (niosh)
