PSY 034 Lecture Notes - Lecture 6: Organizational Communication, Voicemail, Serial Communication
27 Jul 2016
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Document Summary
Different people interpret the exact same message in different way. How you say is more important than what you say the key is to communicate effectively. Suggestion boxes: web-based software such as vetter or suggestion box manager has to check it constantly, employees cant wait six months to get an answer. Acts as intermediary between employee and management - mediator. Neutral and works for a solution acceptable to both the parties: red shirt program (moore tool company) expensive to hire a third party to be effective, so just use a higher level manager that is impartial. Bulletin boards post information on online or physical bulletin boards cost effective, everyone knows about it. Policy manuals all the policies and procedures in a legally biding document make an employee handbook because no one wants to read the big ass manuals, more practical for employees. Newsletter now everything is online, but you used to get a newsletter with positive news.
