PSY 197 Lecture Notes - Lecture 21: Psy, Baby Boomers, Workplace Incivility
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PSY 197 – Lecture 21
Workplace Mistreatment and Conflict
CPP Workplace Conflict Report
Majority of employees (85%) have to deal with conflict to some degree and 29% do so
“Always” or “frequently”
In Germany this latter jumps to 56%, while employees in Ireland (37%) and the US (36%) also
spend amount of time managing disputes
The primary causes of workplace conflict are seen as personality clashes and warring egos
(49%), followed by stress (34%) and heavy workloads (33%)
What are the main causes of conflict? Warring egos, clash of values
Conflict consumes regular work time, which leads to time waste
Conflict can also lead to a variety of negative consequences, like demotivation, anger and
frustrated
Who should be responsible for addressing workplace conflict? Everyone, managers, senior
leadership, HR, or third parties
Types of Mistreatment
Abusive supervision
Definition: the sustained display of hostile verbal and non-verbal behaviors, excluding
physical contact – two entities who have imbalanced social power
Distinguish characteristics:
Excludes physical contact
Experience of aggression from a supervisor is different from experience of aggression
from someone else
Sustained – happens in the long run
Examples:
My supervisor puts me down
My supervisor ridicules me
My supervisor tells me I am incompetent
Social undermining
Definition: behavior intended to hinder, over time, the ability to establish and maintain
positive interpersonal relationships, work-related success, and favorable reputation
Distinguish characteristics:
Intent
Affects specific outcomes including reputation/interpersonal relationships/work success
Examples:
My coworker put you down when you questioned work procedures
My coworker spread rumors about you
My coworker belittled you or your ideas
Workplace incivility
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