MGT 125 Lecture Notes - Lecture 24: Baby Boomers, The Need, Customer Service
Document Summary
Top management ability to anticipate, envision, maintain flexibility, think strategically & work with others in org to initiate change that"ll create viable & valuable future for org. Recognise major external changes, quickly commit resource, & when strategic decision was a mistake. Important organisation strategies for today"s environment e-business strategies. Reduce costs & offer products eliminate calls, web control & knowledge systems, automate payment systems, standardise office functions. Clicks and bricks" use online & stand-alone locations. Radical breakthroughs or apply existing tech to new uses. Innovation emphasis (where efforts will be- science research, product development or process improvement) & innovation timing (1st or followers) First mover: org 1st to bring product innovation to market or use a new process innovation. Sustainability issues: resource availability & price, regulations, customer & investor demands = environmentally friendly. Add value to org activities, advance reputation, retain employees, efficiency & identify new market oppt.
