MGT 125 Lecture Notes - Lecture 23: Bakers Delight, Sales Process Engineering, Transactional Leadership
27 Oct 2020
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Document Summary
Power - the ability to get someone else to do something you want done or to make things happen the way you want. Use of expert and referent power creates the most enduring influences: they create commitment. To influence, the other must: truly understand the directive, feel capable of carrying out the directive, believe the directive is in the organization"s best interest, believe that the directive is consistent with his/her personal values. Leader-member exchange theory: leaders classify follows as in group and out group, those in the in-group have higher performance ratings, less turnover and greater job satisfaction. Transformational and transactional leadership: transformational leaders are those that stimulate and inspire followers to achieve higher performance, through vision, support and inspiration, transactional leaders directs the efforts of others through tasks, rewards and structures. Instrumental leadership: environmental monitoring, strategy formulation/implementation, path-goal facilitation, outcome monitoring. Leadership issues in the 21st century: building effective leaders.
