BMRT 11009 Lecture Notes - Lecture 49: Total Quality Management, Balanced Scorecard, Strategy Map
15 Jan 2020
School
Course
Professor
Document Summary
16. 3 discuss the purpose of the balanced scorecard and strategy maps in measuring performance. 16. 7 describe the manager"s role in increasing productivity. 16. 8 discuss the process for managing career readiness and review five tips for managing your career. Identify barriers to effective control and ways managers can overcome them. controls. Defined as monitoring performance, comparing it with goals, and taking corrective action as needed. What you as a manager do to get things done, with controlling shown in relation to the three other management functions. (these are not lockstep; all four functions happen concurrently. ) Why is control needed: to adapt to change and uncertainty, to discover irregularities and errors, to reduce costs, increase productivity, or add value, to detect opportunities, to provide performance feedback, to decentralize decision making and facilitate teamwork. Steps in the control process (1 of 4) Steps in the control process (2 of 4: establish standards. Performance standard: the desired performance level for a given goal.
