ADV 205 Lecture Notes - Lecture 32: Crisis Management, Event Management, Escherichia Coli

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18 Apr 2020
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Publicity: information placed in the mass media at no cost by an outside source because the information has news value. It"s an uncontrolled method of placing messages in the media. Advertising: information placed in the media by an identified sponsor because the sponsor paid for the time or space; a controlled method. Marketing communications: communications supporting the organization"s need to provide products or services that satisfy consumers" needs and wants and that (hopefully) result in transactions (sales) of those products and services. Example: odwalla"s e. coli outbreak - good crisis management, exxon valdez - poor crisis management. We have to find out why and how. We have to tell people very quickly what we know as soon as we know it. We have to ward off negative publicity. Reputation management: maintaining or rebuilding the reputation of an organization for purposes of establishing, increasing or recapturing the support of key publics of the organization.

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