ADHM 360 Lecture Notes - Lecture 14: High Standard Manufacturing Company
20 Jun 2018
School
Department
Course
Professor
Housekeeping Function overview
Marinating a high standard of cleanliness, maintenance, and upkeep of
guestrooms an public areas
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Largest department in a hotel
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Most important supporting department for FOH
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Highest turnover rate in industry
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Independent hotel division in some hotels
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Staff
Executive housekeeper
Assistant
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Inspectors
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Housemen
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Room attendants
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Runners
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Scheduling
Executive housekeeper schedules personnel 15 days in advance, but
constantly change the schedule as the house count changes
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Documents needed to effectively schedule
Weekly rooms forecast
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3 day rooms forecast
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Daily occupancy report
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Housekeeping staffing guide
Should be developed based on occupancy data
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Used to determine total number of hours of room attendant time
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Number of room attendants needed- (Minutes required to clean a room x
number of rooms to be cleaned per day) / 60 / 8 (8 hour shift) =
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It takes 3o min to clean a checked out room and 15 minutes for a stayover room
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8 hour shift is common, 14-16 rooms
Luxury full service hotel: 30+ min
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Limited service hotel: more than 14-16 rooms per 8 hours shift
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Work Shifts
Stacked shifts- shifts are not overlapped (e.g., day and night shifts)
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Staggered shift- scheduled to arrive and depart at different times of day
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Split shift- employees work day is split into two or more parts
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Guestroom cleaning
Standard housekeeping procedures
Initial preparation
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Deliver linens, welcome kits, and disposable cleaning supplies
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Cleaning
Use room cleaning procedures and check list
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Inspection
Ensure that rooms are properly cleaned, and that all appliances,
electronics, and lights are in proper working conditions.
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Public Area cleaning
First impression
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Lobby/ banquets area
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Public rest rooms
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Check list
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Inventory Control
Operating par stock
Min level of linen inventory to meet daily operational demands
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Ideal par stock level - 4-5 times the amount of daily use
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Hotels with own laundry plant can reduce the par stock level
Outsourced laundry vs. in house laundry
Consider initial capital requirements and operating
costs
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Green laundry- ozone laundry system
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4 causes of linen loss
Normal wear & tear- calculate the average life expectancy and
estimate the number of lines that need replacement
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Improper use- by employees or guests (clean utensils, greasy
stoves, and floor spills)
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Losses in the laundry- proper counting items before and after
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Theft (employees or guest)
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Turnover
Costs:
Loss of productivity
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Selection, placement, and training
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Separation costs
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Causes of turnover:
Bad working conditions
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Low pay/ no benefits
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Poor supervision
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Poor training
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Turnover rate=
(Number of separations during the period/ average # of employees
during the period)*100
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Example: 3
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House Keeping
Thursday, March 8, 2018
11:17 AM
Document Summary
Marinating a high standard of cleanliness, maintenance, and upkeep of guestrooms an public areas. Executive housekeeper schedules personnel 15 days in advance, but constantly change the schedule as the house count changes. Used to determine total number of hours of room attendant time. Number of room attendants needed- (minutes required to clean a room x number of rooms to be cleaned per day) / 60 / 8 (8 hour shift) = It takes 3o min to clean a checked out room and 15 minutes for a stayover room. Limited service hotel: more than 14-16 rooms per 8 hours shift. Stacked shifts- shifts are not overlapped (e. g. , day and night shifts) Staggered shift- scheduled to arrive and depart at different times of day. Split shift- employees work day is split into two or more parts. Deliver linens, welcome kits, and disposable cleaning supplies. Ensure that rooms are properly cleaned, and that all appliances, electronics, and lights are in proper working conditions.
