MG 210 Lecture Notes - Lecture 1: Firstline, Customer Service, Empowered

• School: Quinnipiac University
• Department: Management
• Course: MG 210
• Professor: Julia M.Fullick- Jagiela

Document Summary

Organizations need managerial skills/abilities in uncertain, complex, and chaotic times: create and coordinate workplace systems and conditions so that others can perform tasks. Ensure all employees do their jobs so the organization can conduct its business: build relationship between employees and direct supervisors. Management (coordinating/overseeing work activities; ensure completed efficiently/effectively). Efficiency (getting most output from the least amount of inputs; the means of getting thing done). Effectiveness (doing the activities that will help the organization reach its goals; the end results). Adam smith"s the wealth of nations (1776): division of labor/job specialization (breakdown of jobs into narrow/repetitive tasks). Industrial rev substituted machines for human labor and created large orgs in need of managemt. Classical approach (first studies of management; emphasized rationality and efficiency). Scientific management (use scientific method to find the one best way for a job to be done): taylor"s scientific management principles: Develop science for each element of an individual"s work to replace ruleofthumb.