BUAD309 Lecture 2: Chapter 2 Conflict Resolution

• School: University of Delaware
• Department: Business Administration
• Course: BUAD309
• Professor: Sicilia Domenick

Document Summary

Traditional view of conflict: conflict was a dysfunctional outcome resulting from poor communication, lack of openness and trust btwn people, and failure of managers to be responsive to needs of employees. All conflict negative; results in violence, destruction, and irrationality. Interactionsit view: a harmonious and cooperative group is prone to becoming static, apathetic, and unresponsive to needs for change. Types of conflict: task conflict relates to the content and goals of the work, relationship conflict focuses on interpersonal relationships, process conflict is about how the work gets done. Loci of conflict: consider where conflict occurs. Intragroup conflict is within a group or team. Managing functional conflict: minimize conflict by recognizing when there really is a disagreement. Many conflicts are people expressing the same idea in different words. Distributive and integrative bargaining: negotiation/bargaining- process in which two or more parties exchange goods or services. Best thing is to make first offer and make it aggressive. Moods affect negotiation: culture in negotiations.