ITSS 3300 Lecture Notes - Lecture 11: Fuzzy Logic, Intelligent Agent, Genetic Algorithm
26 Jun 2018
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CH 11 REVIEW QUESTIONS
What is the role of knowledge management and knowledge management programs in business?
Knowledge management is a set of processes to create, store, transfer, and apply knowledge in the
organization. Much of a firm’s value depends on its ability to create and manage knowledge.
Knowledge management promotes organizational learning by increasing the ability of the organization
to learn from its environment and to incorporate knowledge into its business processes. There are
three major types of knowledge management systems: enterprise-wide knowledge management
systems, knowledge work systems, and intelligent techniques.
2. What types of systems are used for enterprise-wide knowledge management and how do they
provide value for businesses?
Enterprise-wide knowledge management systems are firmwide efforts to collect, store, distribute,
and apply digital content and knowledge. Enterprise content management systems provide
databases and tools for organizing and storing structured documents and tools for organizing and
storing semistructured knowledge, such as e-mail or rich media. Knowledge network systems
provide directories and tools for locating firm employees with special expertise who are important
sources of tacit knowledge. Often these systems include group collaboration tools (including wikis
and social bookmarking), portals to simplify information access, search tools, and tools for classifying
information based on a taxonomy that is appropriate for the organization. Enterprise-wide
knowledge management systems can provide considerable value if they are well designed and
enable employees to locate, share, and use knowledge more efficiently.
3. What are the major types of knowledge work systems and how do they provide value for firms?
Knowledge work systems (KWS) support the creation of new knowledge and its integration into the
organization. KWS require easy access to an external knowledge base; powerful computer hardware
that can support software with intensive graphics, analysis, document management, and communications
capabilities; and a user-friendly interface. Computer-aided design (CAD) systems, augmented
reality applications, and virtual reality systems, which create interactive simulations that behave like
the real world, require graphics and powerful modeling capabilities. KWS for financial professionals
provide access to external databases and the ability to analyze massive amounts of financial data very
quickly.
4. What are the business benefits of using intelligent techniques for knowledge management?
Artificial intelligence lacks the flexibility, breadth, and generality of human intelligence, but it can
be used to capture, codify, and extend organizational knowledge. Expert systems capture tacit
knowledge from a limited domain of human expertise and express that knowledge in the form of
rules. Expert systems are most useful for problems of classification or diagnosis. Case-based reasoning
find more resources at oneclass.com
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Document Summary
Knowledge management is a set of processes to create, store, transfer, and apply knowledge in the organization. Much of a firm s value depends on its ability to create and manage knowledge. Knowledge management promotes organizational learning by increasing the ability of the organization to learn from its environment and to incorporate knowledge into its business processes. Enterprise-wide knowledge management systems are firmwide efforts to collect, store, distribute, and apply digital content and knowledge. Enterprise content management systems provide databases and tools for organizing and storing structured documents and tools for organizing and storing semistructured knowledge, such as e-mail or rich media. Knowledge network systems provide directories and tools for locating firm employees with special expertise who are important sources of tacit knowledge. Often these systems include group collaboration tools (including wikis and social bookmarking), portals to simplify information access, search tools, and tools for classifying information based on a taxonomy that is appropriate for the organization.
