SOCPSY 1Z03 Lecture Notes - Absenteeism, Positive Tone, Active Listening
Document Summary
Week 10 conflict management & difficult conversations. Identify types of conflicts and five conflict management styles. Apply the types of conflicts and five conflict management styles. Interpersonal conflict occurs in interactions where there may be real or perceived goals that are not aligned between members. When there are scarce resources or opposing viewpoints there will be more interpersonal conflicts. Relationship (i don"t like you/don"t want to work with you) may be members who refuse to work with others again or in the future. Effects & consequences: negative effects: work destruction, decreased productivity, absenteeism (to avoid the project or someone), increased turnover or termination. Emotional stress can be a cause and effect on workplace conflict, Trend (1998-2016): 1998 25% of employees reported being treated rudely at work at least once a week. By 2016, 62% employees reported being treated rudely at work at least once a week. There are 5 styles that can lead to successful strategies.
