ADM 2336 Study Guide - Organizational Conflict, Stress Management, Problem Solving

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: All

Document Summary

Interpersonal conflict- the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Relationship conflict- interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand. Task conflict-disagreements about the nature of the work to be done. Process conflict-disagreements about how work should be organized and accomplished. Avoiding- a conflict management style characterized by low assertiveness of one"s own interests and low cooperation with the other party. Accommodating- a conflict management style in which one cooperates with the other party while not asserting one"s own interests. Competing- a conflict management style that maximizes assertiveness and minimizes cooperation. Compromise- a conflict management style that combines intermediate levels of assertiveness and cooperation. Collaborating- a conflict management style that maximizes both assertiveness and cooperation. Negotiation- a decision making process among interdependent parties who do not share identical preferences.