BU121 Lecture Notes - Internet Relationship, Finished Good, Sun Chips
Document Summary
Critical success factors (indicators of business success: achieving financial performance, meeting customer needs, providing quality products and services, encouraging innovation and creativity, gaining employee commitment. Trying to operate in the most innovative way we can. Very close connection between operations and marketing. Whole goal is to achieve financial performance. Comes from what customer want: planning starts with product design. Matching the voice of the customer with the voice of the engineer : production types and processes. Type of business impacts on how you are going to do it, type impacts process: choice of location and facility layout. Link between type of production, process used, and layout. Type of production dictates process you use, dictates type and location of factory: resource planning and supply chain management. Supply chain: long chain of organizations, from raw material to retailer. How much money is tied down, need to keep liquid. If manage inventory well can operate with little to no inventory.
