GMS 200 Lecture Notes - Lecture 5: Queueing Theory, Knitting, Systems Theory

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamediele Adukunle

Document Summary

Gms lecture 5: management learning past and present. Classical school of thought (schermerhorn & wright text) Approaches include: (classical approaches: assumption: people are rational) Scientific management (the gilbreths: motion study, eliminating wasted motions improves performance. Administrative principles (henri fayol: forecast, planning organization, command, coordination, control. Key principles of management: solar chain, unity of command, unity of direction. Administrative principles (mary parker follett: groups and human cooperation forward looking management insights. Ideal, intentionally rational and very efficient form of organization: based on principles of logic, order and legit authority. Rigidity in the face of shifting needs. Behavioral or human resource approach (assumption: ppl are social & self-actualizing) Human resource approaches include: hawthorne studies. Initial study examined how economic incentives physical conditions affected worker output. Employee attitudes, interpersonal relations, and group processes. Lessons from the hawthorne studies: maslow"s theory of hu(cid:373)a(cid:374) (cid:374)eeds. A need is a physiological or psychological deficiency a person feels compelled to satisfy.