ADM 2372 Chapter Notes - Chapter 1: Vertical Service Code, Customer Service, Strategic Thinking
18 Apr 2013
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Document Summary
Information systems (is): any computer-based tool that people use to work with information and that supports the information and information-processing needs of an organization: an information system can be an important enabler of business success and innovation. When beginning to learn about information systems it is important to understand the following: The difference between data, information, and knowledge, is resources, and is cultures. Data: raw facts that describe the characteristic of an event. Knowledge: information that can be enacted upon i. e. actionable information. Information: data converted into a meaningful and useful context. Is resources: people use information systems to work with information. Information-functional culture: use information as a means of exercising influence or power over others. Information-sharing culture: departments trust each other to use information (especially about problems and failures) to improve performance. Information-inquiring culture: search for information to better understand the future and align themselves with current trends and new directions.
