BUSI 1600U Chapter Notes - Chapter 11: Elton Mayo, Job Enrichment, Lillian Moller Gilbreth
Document Summary
Motivation a person"s internal drive to act. One of the most challenging skills of a manager is the ability to induce motivation in employees so that they will be committed and productive employees. The importance of workforce satisfaction cannot be overstated. Happy workers lead to happy customers, and happy customers lead to successful businesses. Direct costs include the time it takes to hire the replacement (ex. Process the paperwork, interview candidates, moving costs, and signing/referral bonuses) and costs related to onboarding (ex. The soft costs are even greater: loss of intellectual capital, decreased morale, increased employee stress, and a negative reputation. Intrinsic reward the personal satisfaction you feel when you perform well and achieve goals. Extrinsic reward something given to you by someone else as recognition for good work; extrinsic rewards include pay increases, praise, and promotions. The principles of scientific management was written by american efficiency engineer frederick.
